wW
william W

1 reviews | Active since Jul 2013

05 Jan 2017, 15:16

WORST CUSTOMER SERVICE EVER(MISLEADING AND UNRELIABLE)

<p>On wednesday 28th december i went to apply for a loan at African bank Ghandi Square in Johannesburg. there were no lines and went straight to the consultant for assistance, it was around 10Am..after everything was done i was made to wait until 3pm whilst they told me they are waiting foraffordability to tell us how much i qualify for, i left without an answer and was called the following morning where i was told i qualify for R10,000 so i went back to sign a contract and was told the money will be in my account within 24hrs . i recieved no money and had to call them on tuesady 3rd January to ask where is the money. that same afternoon i was called and told to my dismay that my application has not been approved??? after all i have been through with them and even signed a contract to be told that loan has not be approved???? they took me for a ride and strang me along , they made a fool out of me and i dont appreciate that. the consultant who assisted me should have known wether i qualify or not,,if i was told that in advance i would have accepted it and moved on......THIS WAS A HUMILIATION FOER NOW I HAVE A CONTRACT WITH NO MONEY.... I SIGNED THE CONTRACT AND IT IS VALID AND I THINK AFRICN BANK SHOULD HONR THEIR PART OF THE CONTRACT.</p>

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Replies (1)
African Bank
African Bank's reply06 Jan 2017, 10:36
Official

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Contact Centre Support Specialist Team

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