Worst Customer Service

I have never in my life dealt with such *********** people, I went to the branch on 20/02/21 to open an account, was assisted by an agent called Karabo. She said there was an error which she will log with IT and should be fixed during the week and when I get an sms I should download the app and return to collect card, got the SMS on the 23/02/21.

Went back to the Branch on Friday the 25/02/21 only to be told it’s not fixed because she never followed up with the right people. The same person was blatantly rude, I asked to log a complaint or speak to the manager, she said I can sms to the number that’s on the wall, another agent showed me the manager who listened to my query, made a call. I then received an sms saying it will be fixed in 72hours and it will be communicated to me via SMS to come. The person on the call confirmed that too. Today is the 05/03/21. Nothing has been done.

I had a choice of other banks for my savings but choose yours and I get treated like this on first hand, that’s left a very bitter taste in my mouth. I’m a very professional person who deals with clients daily, the kind of behavior African bank staff in that branch have is intolerable.

This are my numbers should you wish to revert back to me ***, hopefully there’s a few competent people working for the company.

Kind Regards