Worst customer service

I called earlier this month just to check my balance as at that time I did not get the statement and to check if they do offer a settlement discount since my account is under debt review, they said I do not qualify for a discount, so I ask if Debt Buster can request a settlement discount so they send through an email weeks ago there is no feedback to this date, but I got an sms that they offer 10% discount due by the 20/08/2025 but you failed to reply to email, so now I get an sms that I do not qualify for discount allowed, lack of communication and I really want to close the account but no communication and I alread Informed them to allocate the payment that I was paying to your account to another account but now they still waiting for feedback and I’m also waiting, it just looks like you don’t want us to finish paying cause why can’t you reply so we can take it from there. If you don’t offer just reply but more than two weeks with no feedback. Can you just reply to them so I can close this account