WORST CUSTOMER SERVICE!

I app**** for a loan on Friday and sent through my documents! it is now Wednesday I have spoken to to supervisors Tadi Moletsani and Gabriel and still no feedback or results or ANYTHING! NO COMMUNICATION WHATSOEVER! I HAVE TO KEEP PHONING THE CALL CENTRE TO WHICH I WAIT NOTHING LESS THAN 20 MINUTES BEFORE SOMEONE ANSWERS! THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED! NO ONE IS WILLING TO ASSIST AND HAS ZERO INFORMATION, ITS LIKE EVERYONE IS STILL IN TRAINING FOR THEIR JOBS, WHEN THE APPLICATION WAS DONE WITH THE MIDRAND BRANCH I WAS ADVISED THAT I WOULD GET FEEDBACK THE SAME DAY! I AM NOT HAPPY! AT ALL!!!!