Worst customer service

this is the worst place for customer service. You make settlement on both accounts - its been 2 months and now I get a email stating i need to make payments as my accounts are behind - get with the program and update with accounts before you contact your customers is this really so difficult. like really !!!! I want an manager to call me and send me letters stating both my accounts are paid up and i dont owe African bank 1 cent.!!!