Worst customer service

<p>I called the African bank call centre on Saturday the 7th of January 2017,to take up a loan,did the application with the consultant,she then told me it takes 24 to 48 hours,by Monday I received no feedback so I called again and the consultant told me that the agent that I spoke to Saturday only checked if I qualify and did not do a application,so I had to do another application on Monday the 9th of January 2017,I then called in on Tuesday the 10th of January 2017 and the consultant tells me my ID copy is missing,I send that on the 10th of January 2017,and on all these calls no consultants know what's happening they are just doing applications,I get a sms on the 11th January 2017 stating I need to send my proof of address,which I have already done on the 7th of January 2017,I asked the consultant how long does a response takes her reply is I DON'T KNOW,and I am being treated with the poorest of customer service and bear in mind my credit card are with these guys so I am already a customer of AFRICAN BANK.the consultants do not even give me a chance to explain they just speak over me and reconfirm all my details every time I call,the service of AFRICAN BANK is disgusting and I requested to be called at a specific time which is from 8am to 8:45am or 1:45 pm to 2:15 pm as I work just like the rest of the population but still AFRICAN BANK CALLS ME AT ANY TIME THEY FEEL FIT.I DEMAND AN EXPLANATION TO THIS OR I WILL BE TAKING THIS MATTER TO THE FINANCIAL SERVICES BOARD AS TO HOW AFRICAN BANK TREATS THEIR CUSTOMERS.I CAN BE CALLED ON ********** at the times stipulated in this complaint.</p>