Worst customer experience ever!

This has to be the worst customer experience ever! i app**** for a loan with African bank on Tuesday 27/9/2022, I provided them with all the information and documents that were required and on Friday 30/9/2022 i got confirmation that my application was approved and spoke to an agent and we finalized everything, including terms and conditions. I was told that the funds will be deposited into my account within 24-48 hours. Today is Tuesday 4/10/2022 and i still haven't received the funds or communication explaining the delay. I've been calling their call center since yesterday and no one can assist, the last agent that i spoke to this morning Edwin(very sweet guy) told me that he can see on his side that the turnaround time has lapsed and that there's not much he can do except to escalate to the relevant department.

I was looking forward to being a customer at African bank but i am so disappointed by the treatment I've received so far, this is not how i imagined it would turn out. I would really appreciate if African bank can be honest and let me know if they don't want my business or to have me as a client.

People who apply for a loan don't usually have the luxury of time so this delay is really inconveniencing me and the lack of communication is making it worse. I wish you could've told me if you're not going to give me the funds so that i can take my business elsewhere.