worst company to do business with

i have not yet received any feedback on complaint with ref no.*** and it is way past 7 days, last week i expected a call and never received it, my account was again debited on the 15th December and this is apparently a normal debit order which i did not agree to. on the sms's sent out i selected the 29th. i want these funds refunded back into my bank account immediately, i am seriously regretting doing business with you lot, the experience just keeps getting worse. i want feedback on everything i have raised and i want my refund.