Worst client service ever

Walked into their branch on 05/10/2015 just for a card replacement as my credit card had expired, I had my id and proof of address only to be explained to that I need my 3 months bank statement as well,bi obliged and went to my bank to wait in a queue for a statement when I went back to African bank there is only one consultant serving and the other who I was with earlier is busy reading some thing on her PC. The branch did not have any staff visible only the 2 ladies and only ONE was servicing clients!!!! How is this possible in a busy mall on the Monday after month end??? I am heavily pregnant, due in November and I wanted to fix my things before then unfortunately the staff you hired is not efficient and client orientated... I'm very disappointed.