WORST BRANCH EVER - PREVIOUSLY BAD EXPERIENCE ASWE

I've app**** online and telephonically for an increased limit on my credit card, I was advised to go to the branch with ALL relevant documentation. I went to the branch on 5.2.16 and SIGNED contract and were advised that as soon as employment was confirmed the money will reflect. On Monday 8.2.16 I phoned the branch and were advised by Tinus that they tried phoning on 6.2.16, to no avail, because our office is not trading over weekends. He advised that they will phone Monday, but they didn't. On Tuesday, I again phoned on Tuesday and were advised y Dumisani that they verification will take place within the next 24hours and then the increase will reflect. On Wednesday, 10.2.2016, I again needed to follow up, 4 times with regards to this issue. I phoned the morning dumisani advised that I need to send a letterhead of my employer to confirm my employers physical address as they are having difficulties to do so, which I also sent early morning on 10.2.16. I phoned three times, and Dumisani advised that Tinus is out of the office and the e-mail cannot be accessed. Friday is getting closer, then it's weekend, and then the process have to start all over again. I expect some clarity URGENT