Worst bank in the world - Incompetency and lack of responsibility

I am very angry disappointed and stranded. I have never in my life received this level of incompetency from a bank. On the 28th of August I went to African bank in Secunda mall to make a notice from my 32 days account. I was informed by the sales consultant there that I would receive my money by the 28th of September, the lady even sent an email through to make sure the notification is made due to past expiriences. I never received my money. I wait for 32 working days. But even today I havent received my money. When I call through to understand what happened I am told there was no notice made even after I tell them that I received an sms about the notice that it was made the very day i made it. I have proof of that. I receive an sms yesterday saying my complaint has been resolved. I call again to find out what do they mean resolve because I never received any money. The sales lady tells me I will receive y money today. Today I receive an sms saying they will attend to my complaint nextweek! Like really !next week. I have to wait two weeks to get any response!. Due to this contradictions that I am receiving daily from the bank I call again and the lady tells me No I will get my money in November!!!! and I will get a response whenever they decide to respond. I tell her I want to close my account since no one is listening or even trying to help, to my shock she tells me I cant close my account! and that everyone who wants to close an account first has to put it as a complaint!!!! Really I am shocked and angry . This is nonsense. I will never bank with African bank again if this is the service one gets for saving money in your accounts. No one takes responsibility. Its unfortunate I am told the lady who helped me at the branch has left. This is not the first time this is happening. I dont understand the disconnect between your branches and call centres. Why dont you jst close your branches coz its like nothing done there connects to you.