Worst bank ever

African bank has inconvenienced me for the past 3 months whereby they debited more than our initial agreement , I decided to close this credit card account . A guy name innocent called me middle of December offered me a 35%discount to settle this account I was not happy @ all has they inconvenienced me for last 3months . I asked him if he could get me a further discount he said he will check with his line manager and call me back in 15minutes .today is the 8th of january 2021 3 weeks later still waiting for his call and feedback . Absolutely *********** pathetic will never recommend this bank to anyone I urge you guys never take anything from these guys ever .my contact number is *** I would like to have a word with innocent for making me wait for 3weeks i urge someone competent go and listen to this call and see who this is that mislead me .