Worst bank ever

I am extremely disappointed with the level of service I have received from African Bank, specifically regarding their call center agents. While I have had positive experiences with the consultants inside the bank, who are consistently professional and helpful, the call center is a completely different story. My issue, which has now been ongoing for over three weeks, remains unresolved. What's worse is the complete lack of communication. I have received no updates, no follow-ups, nothing. It's as if my issue has simply vanished into thin air. It's clear that the concept of professionalism is completely lost on the call center staff. This experience has been incredibly disheartening and disappointing. While I appreciate the in-branch staff, the abysmal service from the call center has completely soured my opinion of African Bank. I will not be using their services or products again and would not recommend them to anyone else based on this experience.