WORST BANK EVER

I thought the account was sorted out the last time I wrote a review but it seems they still dont do there job i canceled the debit order for my credit card account and organized that i pay a monthly eft amount when i get paid but suprise suprise when i logged in this morning into my african banking app i see they tried to take a debit on the 26th of last month even though i recieved an sms saying that all debit orders have been canceled and my payment arrangement is in place And i paid my credit account on the 25th of last month via eft. WHAT THE HELL IS GOING ON IN AFRICAN BANK ???? NOW I GET A FAULT ON MY ACCOUNT FOR WHAT WHY DONT YOU GUYS DO YOUR JOBS ?? IM NOT PAYING ANYTHING IF ITS YOUR FAULT