GF
Galiah F
1 reviews | Active since May 2019
28 Oct 2024, 08:28
Worst bank
Absolutely the worst customer service! Made a query about funds not being cleared still not cleared. Asked if the amount can be disputed gave some stupid explanation about ***** never even said it was ***** this transaction was done on the 6th of October was advised by customer service several times that the funds will be returned within 5 days and nothing! Only to find out I can't use my bank card they blocked it! What type of bank is this no man!
Helpful (0)
Replies (12)0
Replies (12)GF
Galiah F's updateReviewer Update
28 Oct 2024, 11:28Can you give me call at 2
GF
Galiah F's update28 Oct 2024, 11:28
Reviewer Update
Can you give me call at 2
African Bank's replyOfficial
28 Oct 2024, 11:28Thanks for speaking up and calling us out. I have contacted you and you advised that you're at work and you're unable to talk. Please send us a message once you're available.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply28 Oct 2024, 11:28
Official
Thanks for speaking up and calling us out. I have contacted you and you advised that you're at work and you're unable to talk. Please send us a message once you're available.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
GF
Galiah F's updateReviewer Update
28 Oct 2024, 11:29I'm available at 2
GF
Galiah F's update28 Oct 2024, 11:29
Reviewer Update
I'm available at 2
African Bank's replyOfficial
28 Oct 2024, 14:35Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply28 Oct 2024, 14:35
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
GF
Galiah F's updateReviewer Update
01 Nov 2024, 08:21Good day the funds has been cleared however I need you guys to reverse it as the company still cannot trace the amount and is requesting now additional documents that I cannot provide. I'm available at 10:15 and 2pm I cannot take calls before that.
GF
Galiah F's update01 Nov 2024, 08:21
Reviewer Update
Good day the funds has been cleared however I need you guys to reverse it as the company still cannot trace the amount and is requesting now additional documents that I cannot provide. I'm available at 10:15 and 2pm I cannot take calls before that.
African Bank's replyOfficial
01 Nov 2024, 10:09Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply01 Nov 2024, 10:09
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
GF
Galiah F's updateReviewer Update
01 Nov 2024, 12:31African Bank: Your request *** could not be met due to unable to reach customer. Call ***for more information.
Haven't recieved a call or missed call so don't know where this sms comes from
Haven't recieved a call or missed call so don't know where this sms comes from
GF
Galiah F's update01 Nov 2024, 12:31
Reviewer Update
African Bank: Your request *** could not be met due to unable to reach customer. Call ***for more information.
Haven't recieved a call or missed call so don't know where this sms comes from
Haven't recieved a call or missed call so don't know where this sms comes from
African Bank's replyOfficial
01 Nov 2024, 16:52Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply01 Nov 2024, 16:52
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
GF
Galiah F's updateReviewer Update
01 Nov 2024, 17:42I'm unable to call back as I can't view the number.
GF
Galiah F's update01 Nov 2024, 17:42
Reviewer Update
I'm unable to call back as I can't view the number.
GF
Galiah F's updateReviewer Update
04 Nov 2024, 13:43Can you give me a call at 2pm please
GF
Galiah F's update04 Nov 2024, 13:43
Reviewer Update
Can you give me a call at 2pm please
African Bank's replyOfficial
04 Nov 2024, 14:49Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply04 Nov 2024, 14:49
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
04 Nov 2024, 14:49I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply04 Nov 2024, 14:49
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.