'WORST AMONG THE WORST

I have requested this bank for a bank statement dating back to September 2023 for a case. I stopped using because of ***** that happened twice. I was told that the statement would cost R50. I deposited R250 and got a message telling me that they cannot continue with my request. I called them to find out why that is so. They said I have insufficient funds in my account. I asked how, and the gave me a list of deductions made. Made another deposit again, called them to request the statement, lady tells me I still have sufficient funds as she does not know much the statement will cost. How on earth do you work at a bank and not know the damn cost of a statement? Two employees said it was R50 but now this one comes with their own story. She still told me to deposit another R150 and if there is change, then I can withdraw the money. I told her I do not use African Bank anymore because if ***** and now because their customer service sucks big time... I'm ****ed off with this bank. I have a deadline in order to get my money back now this nonsense?🤯😡