Worse Service ever

African Bank has the worst swrvice ever in solving a query. In July 2025 i hired a car at Woodford Car Hire and they reserved a R5000 as deposit in my African Bank credit Card. In August the 9th Woodford released the funds back into my account but still till now the funds have not reflected back into my account, there has been no change in balance since tgen. I sent African Bank an email on 17 September enquiring about this and till now it has not been sorted they keep saying they will get back to me. It is soo frustrating because now i eneded up having to pay another deposit of R5000 at Woodford since i extended my monthly rental. I have given African Bank the Authorisation Document from Woodford that the funds were released but still no assistance in tracking the R5000. I need this money