worse customer experience ever

Hi South African, I have logged a query with African Bank requesting them to activate my credit card, this is a third week now my query hasnt been resolved, everyday when I call, email or visit the branch, I end up getting different respond. Today Zelda Moloana told me I must go back to the branch with my ID, proof of address and the branch needs to update my new address. I went to the branch they told me for them to assist me I must also bring a two month bank statement.<br> <br> And this will take another 48 hours to be resolved, I really dont know how many 48 hours must I wait, <br> <br> This is really the worse bank to deal with, with very unprofessional and *********** staff ever. I really dont know why they struggling to activate my credit card because my account is very up to date, Can a manage assits me with my query because this 48 hours is really to much.