Worse banking service

I have had such bad experiences with bank services at African Bank. I arranged a debit order approval for them to deduct monthly instalment that is agreed which they have been doing past few months and now their system had glitches in January they didnt deduct their amount and now it my problem. Several times that African bank has had IT technical issues and now coming to blame customer. Also they say some payment was made by some service provider of 250 rand in my account which they cnt show which supplier is this and am suppose to now thumb suck to investigate this. Why cant you show me details of the service provider on the statment that made this 250 so i can do investigation and how is it my problem now you didnt do a debit order as arranged.

Im utterly annoyed by afircan bank