SD
Sylvia Dhayalan-Nair
1 reviews | Active since Apr 2023
06 Apr 2023, 09:44
Worse banking experience at African Bank
My card was ****** and when I went into the bank at the Mowbray brach in Cape town, I was informed that there was a problem with the biometrics and I was unable to scan my fingerprints to access the system. I was as asked to go to Home affairs to confirm my details with a photo. Which I did. One month later and the problem is still there. I many many visits to the bank and also many phone calls but the problem has not been resolved. Worse banking experience
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Replies (2)
African Bank's replyOfficial
06 Apr 2023, 10:32Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply06 Apr 2023, 10:32
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
06 Apr 2023, 13:01Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply06 Apr 2023, 13:01
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team