Worse bank to deal with

I am a creidt card African bank customer, been with them for more than 3 years, last month I received a message stating my credit card was cancelled by mistake, I am visit the nearest branch to activate with ID.<br> Yesterday I went to the bank, first shocked i had i was told for them to activate my card i must also bring to them proof of address. I went back home to fetch it. when I was there I told my account status is \HOT\", meaning they cannot help until the status has been lifted..I mean what the **** is that, first you cancel my card by mistake, second you send not enough information to activate my card, and third now you are telling about the status that can take up to 48 hours to be resolved..ofwhich I want to use my card now because I have been paying you every month without missing any payment. The worse happened I was told to call the card division, I called them the guy who answered the phone said he is going to put me on hold and assist me from their side, while I was still on hold my call was transfered to collections when I asked to put back I was told they have left because they closed at 5, and collections couldnt help me. what a K*** bank to deal with."