NM
Nangamso M

1 reviews | Active since Nov 2019

10 Dec 2021, 17:03

Worse Bank in Africa; stay clear

African Bank has to be by far the most unprofessional bank in this continent! Our country and people do not need a bank like this. I got an SMS from African Bank saying I qualify for a payment break but when I log in to apply the break, it said there was no break. After being on hold for over 30 minutes, the consultant advised that they made a mistake 5 days ago and sent out the communication.

Never did these people consider sending up a follow up sms advising that this communication was in error because that's how little they think of their customers. I am so shocked.

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Replies (1)
African Bank
African Bank's reply10 Dec 2021, 17:18
Official
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved. 

Your African Bank Support Specialist team