Worse bank ever

Poor service and they lack trust as well as *********** service… I have a myworld (savings account) with them and it has been block since last month, I have sent all the documents they requested to unblock it however still now it’s the 13th December and I can do any transaction, people can’t send me money as that’s the account they use and most importantly I can’t pay for the credit card that I have with them as it supposed is o debit from that account and my credit card interest is busy accumulating of which it’s not fair as I have raised this up with them went to the branch, called in on the customer service and even online but no assistance at all..