SG
Sindi G

1 reviews | Active since Mar 2009

20 May 2015, 10:38

Wont allow discount settlement

Below is the response from African Bank confirming that my issue is resolved. This is far from the truth. I keep on getting calls everyday during office hours hat has no resolution. Please kindly stop these everyday calls, you are disrupting my life/ work. They sound like records, saying the same thing over and over again. Im not happy that African Bank does not allow me the opportunity to settle them and allow discount to assist me and they can get their money. A discounted amount is better than me not paying them at all. Should i die tomorrow they would have received R0.00 from me. I fail to understand why they are being so difficult or do they dont want people to get out of debt. They want to hold on to customers by keeping in debted to them. This cruelty and simply means they care less about their client's being. Advise to all *never take up a loan from this insensitive so called AFRICAN BANK*<br> <br> \Hello sylvi

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Replies (1)
African Bank
African Bank's reply20 May 2015, 11:26
Official
Hello sylvi,

We hereby confirm that your matter has been escalated to our Consumer Advocate`s Office and they will provide final feedback once your complaint has been resolved.

Our Consumer Advocate`s Office will be indirect contact with you.

Kind Regards

Contact Centre Support Team
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