WHY AM I NOT SURPRISED??

ORIGINAL EMAIL: Hi there, hope this email falls in the right hands.

So, to summarize, last week I went to your Springs Mall branch after receiving a call from a consultant, advising me to enquire a settlement discount at the branch as he could not see or make any discount over.

Subsequently that’s were I met Rafika who phoned through to relevant department to enquire a Discount settlement amount. She was advised to offer me 35% discount if the payment was done before 20 December (give or take). Thus, the payment was made the same day and the Proof of Payment handed in personally to branch consultant. She advised that a Settlement letter would only be available 7days later. Yesterday was that 7th day, only to find that your system never captured the discounted amount and never closed the account.

Now I’m being told to wait another 72hours before we can proceed.

Please note that we are in the process of applying for a home loan on a house that is under-valued. But time however is a factor. And loosing this opportunity is not an option. Especially due to incompetence.

So I urge you pass this along to relevant person, who can rectify this Immediately, and give us the settlement letter.

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African Bank is wasting our time, seems they can not be trusted..