WHEN THINGS GO WRONG

AFRICAN BANK has the knack to ruin simple things, and then the aftermath is an endless process of frustration. In June 2021 I needed to reinvest a 12 month fixed deposit at AB, but the interest was poor - I could get better elsewhere (why didn't I change when I knew it would be the better choice?). I negotiated a better interest and agreed to stay with AB. Firstly, the new statement showed the lower interest, and this took a week or so to correct. Then some mampara at head office decided to change interest payment to monthly - it had always been on expiry, and no change had been requested. So they paid out the accumulated interest and the first month's interest, which I didn't want. I complained again, and someone phoned me, and told me that I must pay back the interest; they will add it to the capital amount and backdate it to the start of the investment, and pay interest on expiry. I paid the interest immediately into the AB account number given me. It showed a debit on my bank statement, but for some reason didn't go through to AB, and was credited again to me. Now to get this money back to AB so that I will have the benefit of a larger investment is going to be like pulling hen's teeth. What was to be plain sailing, has become AB's tempestuous waves of frustration. So I'll forbear. But other investments at AB, on expiry, must go elsewhere. Right?