Whats happening?

<p>Went into the branch on friday, after 3 hours completed the application for a Credit card. Signed all forms submitted all documentation etc. This morning, the card i received is still not activated. I then receive an sms saying Congratulations, to proceed with your loan application please visit the branch with the required documentations. <br />Needless to say, I am not only confused, but very disappointed. The staff at the branch are incredibly friendly and helpful - but the 'after sale service' has been horrific. Please get back to me asap with what exactly is going on or if I need to approach a different bank rather. Thank you.</p>