What feedback???

After my complaint on my credit card balance, i received a call about my complaint, although the account was closed, i still had to pay back the balance. After I spoke to Sylvester about the fact that one of their agents told me that the balance i paid was correct, he advised that they would check the recordings. this so called complaint according to african bank is resolved, the only feedback i received was a simple sms saying it's resolved. what exactly is resolved and what feedback was given to me???