BM
Bongani M

1 reviews | Active since Oct 2011

27 May 2015, 17:29

What an Embarrasment

A gentleman by the name of Solomon called the customer care line at my place of work demanding to speak to me or to be given my contact when the first agent he spoke refused to give out my contact details he requested to speak to a team leader , firstly i do not understand how can you call a line that calls are recorded to discuss my personal issues .now i am going to labelledas guy who is running away from his african bank loans .Yesterday afternoon i got call from *** i told the lady to call me at 17:30 she did not . I know that my accounts with African Bank are not up to date and is something i will definately sort out , However even if my accounts are not up to date i think i still deserve to be treated with respect . I then called *** trying to reach Solomon Thekiso the phone was answered by a lady called Vuyisile who was very rude and not willing to get Solomon on the line . I don not mind if you call my place of work looking for me what i have a problem with is someone calling my place work and behave like Solomon and i do not understand why african bank can not send me an email if one can not get hold me on my cellphone .

0
Replies (1)
African Bank
African Bank's reply28 May 2015, 09:29
Official
Hello bongimzi,

Thank you for referring your concerns via Hello Peter.

We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.

Should you need to, please contact our Customer Care contact centre on ***

Kind Regards
Sylvester Fraser
Contact Centre Support Specialist Team
***