What a BAD bank!!

Item: African Bank
Rating: 1
Author: Elmarie B

STAY FAR AWAY FROM THIS BANK!!! African Bank unilaterally reinvested my total investment amount PLUS the accrued interest a mere few minutes after the investment matured at 12.00 midnight after a year WITHOUT ANY PERMISSION from me to do so!! The entire amount was reinvested until end 2026. To this very hour after phone calls and email complaints, we have YET to speak to an actual consultant that can DO something about it! This a terrible bank with the worst service on the planet. Save your money and bank elsewhere.

Helpful (0)

Replies (8)

African Bank's replyOfficial

30 Dec 2025, 14:58

Thanks for speaking up and calling us out. An African Banker was in touch with you and connected you to our specialized team for further assistance with your query.

Your African Bank Support Specialist team
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African Bank's reply30 Dec 2025, 14:58

Official

Elmarie B's updateReviewer Update

30 Dec 2025, 16:46

Ha. Some specialist assistance. She phoned us and asked for the investment number and disappeared from the scene.

Elmarie B's update30 Dec 2025, 16:46

Reviewer Update

Ha. Some specialist assistance. She phoned us and asked for the investment number and disappeared from the scene.

African Bank's replyOfficial

30 Dec 2025, 17:00

We have escalated your concern to our Investment Team, and they are reviewing the matter urgently. A consultant from the team will contact you directly to provide assistance and resolve the issue.

We appreciate your patience while we work on this. For immediate assistance, you can also contact us on ***.

African Bank's reply30 Dec 2025, 17:00

Official

Elmarie B's updateReviewer Update

30 Dec 2025, 17:30

"Contact us on *****''" Number has been blanked out. Very helpful indeed. And nobody has been in contact with us since the "specialist assistance" from your banker. See my comment above

Elmarie B's update30 Dec 2025, 17:30

Reviewer Update

"Contact us on *****''" Number has been blanked out. Very helpful indeed. And nobody has been in contact with us since the "specialist assistance" from your banker. See my comment above

African Bank's replyOfficial

30 Dec 2025, 17:56

Thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.

Your African Bank Support Specialist team
***

African Bank's reply30 Dec 2025, 17:56

Official

Thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.

Your African Bank Support Specialist team
***

Elmarie B's updateReviewer Update

30 Dec 2025, 18:04

I read all your replies, thanks

Elmarie B's update30 Dec 2025, 18:04

Reviewer Update

I read all your replies, thanks

African Bank's replyOfficial

31 Dec 2025, 08:31

Thanks for speaking up and calling us out.
Thank you for your response.
Your African Bank Support Specialist team

African Bank's reply31 Dec 2025, 08:31

Official

Thanks for speaking up and calling us out.
Thank you for your response.
Your African Bank Support Specialist team

African Bank's replyOfficial

31 Dec 2025, 08:36

Thank you for your response.
We have escalated your concern to our Investment Team, and they are reviewing the matter urgently. A consultant from the team will contact you directly to provide assistance and resolve the issue.
Your African Bank Support Specialist team

African Bank's reply31 Dec 2025, 08:36

Official