Well you've reached a new level of stupid

Well you've reached a new level of stupid. On what planet do you need me to submit a bank statement from you to you to close an account. Are you oblivious to the requirement not to make closing an account a difficult process??????? Why am I also being charged for actions you are taking when I am investing my money with you??? I am eagerly watching for news of you closing your doors due to idiocy. Whoever made up these processes truly needs mental help.