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Themediaproductions T

1 reviews | Active since Mar 2010

15 May 2017, 07:32

WELL DONE ON FAILING YOUR CUSTOMER OF 10 YEARS!

<p>So you offer Apply Online facilities only for me to waste my time and get referred to a branch because you are unable to validate me as your customer for the past 10 years!</p> <p> </p> <p>Saturday, 13 May 2017 at 13:00 I head off to Tyger Valley Centre only to find the branch is CLOSED after receiving you text message on Friday, 24 February 2017 at 18:12 stating that</p> <p>“African Bank Bellville</p> <p>Tyger Valley Centre is open</p> <p>Saturdays 09h00 – 17h00.</p> <p>Visit us today! Auth. FSP</p> <p>Reg NCRCP7638”</p> <p> </p> <p>I shall await your email response and be assured I am not going to pay FNB Premier Banking again for an interim statement and 3 months bank statements due to YOUR LACK</p>

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Replies (2)
African Bank
African Bank's reply15 May 2017, 13:16
Official

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

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Themediaproductions T's update31 May 2017, 10:43
Reviewer Update

1 MISSED CALL YET FULL EMAIL CONTACT DETAILS PROVIDED FOR WRITTEN CORRESPONDANCE. SO I TREKKED AGAIN TO TYGER VALLEY CENTRE TO FIND YOU RUN A CRECHE ON SATURDAY'S FOR YOUR STAFF AND CLOSING AGAIN AT 12:55