Weak customer support.

My father died the end of September. It firstly took African bank 5 months to make contact. How could they expect us to know all his accounts? They have called me 5 times the last week to ask when we are paying. I asked what the debit order error said. their reply was, deceased. That is really not too hard to understand, is it?

I waited two days for them to supply me with the info to submit the deceased forms. After I sent that, I was contacted 2 times again to ask for payment. Seems when it comes to certain companies, the dead may not rest in peace. Never shall I do business with African bank.