Weak controls and Governance Structures

I escalated concerns across all levels of the organisation, from employees and consultants to Heads of Department, and ultimately to Zweli. What became clear at every stage was a fundamental lack of understanding of core banking principles.
It is deeply concerning that this institution appears to operate outside of regulatory expectations, while aggressively defending decisions that are clearly flawed. There is a significant and systemic deficiency in both product knowledge and regulatory awareness.
As a result, I no longer have confidence in engaging further with the bank and have escalated this matter to the relevant regulatory authorities.