Waste of time

<p>I have had the most terrible service ive ever received from African Bank, i went to apply for a loan and was assured that everything is in order when i left the branch. To my surprise a few days later i received an "sms" from the consultant who assisted me telling me i had to go back to the branch as there was some form i had to sign. Sick as a dog a dragged myself there and signed that form, the very same day i get another sms from the same consultant telling me i had to return to the branch again for bio metrics. This is after i asked her if she assured me that we were all done and the loan was ready to be processe. This is the person who is supposed to know her job. I asked her to cancel the loan because it was proving to be more trouble than it was worth. Now hoping for a better service (how stupid was i) i went to another branch thinking the service there would be better, little did i know. There I app**** for a credit card and signed a contract and was given a card and everything was all good(this was on the 1st July mind you). I then received a call from the consultant who assisted me saying i had to go back for fingerprints, which i did on Saturday the 8th July 2017....and again i believed them when they said everything will be sorted on Monday 10/07. Only to receive a call informing me that my application was captured under the wrong date and they are waiting for their I.T department to hear IF they can sort it out. This was yesterday morning and the whole day passed until now and i havent heard anything, What baffles me is these people are supposed to be s****ed at what they are doing but they are making Stupid mistakes and then blame it on their systems. Why cant people just do what they are getting paid for and stop making excuses. If this is the way African Bank representatives represent their company then they may as well close their doors today. Honestly i feel hopless and defeated because of this. This is the worst customer service ive ever come accross.</p>