1 reviews | Active since Jan 2016
Waste of time
I was approved for a loan in the form of a credit card with a consolidation attached. I gave all the required documents, even missing a day at work sorting this out. I was then told the information was sufficient, and even got card, signed a contract etc. the promise was the money would be in the card the next day. Then they said they could not get a hold of my employer. No sms, no email notification even though they had my bank statements and payslips for 3 months. I had to chase them and they gave stories until eventually the offer was kicked out of the system. Apparently they had a system problem. Not my fault.I had to resubmit documents, and then suddenly the offer was rejected!! What a waste of my time.I could have tried other finance houses as my problem has not gone away!!but was waiting on them.now I have their useless card. And the only explanation is that 'it's not me but the system'.mnxm.
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Ruth Mmotlana
Contact Centre Support Specialist Team
Contact number: ***
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Ruth Mmotlana
Contact Centre Support Specialist Team
Contact number: ***
