SL
Simone L
1 reviews | Active since Dec 2012
08 Nov 2021, 09:59
WARNING - WORST SERVICE IN HISTORY
I put a review up last week about the ****py service. I app**** for a loan 2 weeks ago. All docs has been sent through. Nobody phoned me telling me what is going on. Your call Centre is just ringing. Phoned Brooklyn Branch and the phone gets put down in my ear. I requested feedback on FB no feedback, Only thing that Lefty says is I will forward your request. In the meaning while i get automated calls stating I must hand all my documents. I was done 4 times already.
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Replies (3)SL
Simone L's updateReviewer Update
08 Nov 2021, 12:17Can somebody phone me back?
SL
Simone L's update08 Nov 2021, 12:17
Reviewer Update
Can somebody phone me back?
African Bank's replyOfficial
08 Nov 2021, 13:32Good day
We've escalated your concern. The manager will contact you and update you with your concern
Your African Bank Support Specialist team Lefty
We've escalated your concern. The manager will contact you and update you with your concern
Your African Bank Support Specialist team Lefty
African Bank's reply08 Nov 2021, 13:32
Official
Good day
We've escalated your concern. The manager will contact you and update you with your concern
Your African Bank Support Specialist team Lefty
We've escalated your concern. The manager will contact you and update you with your concern
Your African Bank Support Specialist team Lefty
SL
Simone L's updateReviewer Update
10 Nov 2021, 08:44Still no feedback and no loan.... CAN MANAGEMENT PHONE ME. I want this sorted by the end of working day. Otherwise I am not going to have a choice to involve the OMBUD in this matter. This is really the worst service I received in my whole entire life. Every time I have to hear its going to take 48 hours. ITs almost 3 weeks........
SL
Simone L's update10 Nov 2021, 08:44
Reviewer Update
Still no feedback and no loan.... CAN MANAGEMENT PHONE ME. I want this sorted by the end of working day. Otherwise I am not going to have a choice to involve the OMBUD in this matter. This is really the worst service I received in my whole entire life. Every time I have to hear its going to take 48 hours. ITs almost 3 weeks........