TM
Tshepiso M

1 reviews | Active since Sept 2012

17 Sept 2016, 12:57

Warmed credit card

<p>Im highly dissapointed with the service I received from Salome Baloyi.I called customer to request my credit card to be activated because it is warmed,but the agent told me my account is in arrears I must pay and she was very rude to me,I paid R2440 on 10.09.2016 which left my account to be up to date,I have called collection and I spoke to the lady who confirmed that my account is up todate. I have logged on to my account on the internet which shows that my account is up to date,So who is fooling who ,Your call centre system shows arrears from R500.00 ,collectionns and youe website shows 0.00,I need my credit card to be activated please.</p>

0
Replies (1)
African Bank
African Bank's reply19 Sept 2016, 13:55
Official

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Contact Centre Support Specialist Team

Contact number: ***