VK
Vince K

1 reviews | Active since Dec 2010

04 Jul 2015, 13:54

Warmed?

I have been trying to contact you people for along time now via email, but nothing ever gets resolved... I don't have the time to sit on the phone and listen to someone who can barely speak english to me.<br> <br> These are the issues:<br> 1. My credit card statements are being posted to me... it's the 21st century + I asked for these to be emailed. The consultant at the branch clearly cannot read english.<br> 2. My credit card is now warmed???? Why?? <br> 3. How can you charge interest on my account on the 30th of the month when my debit order is set the 1st? Please explain this to me.<br> 4. There is arrears charges on my credit card for 62.82 on 2015-02-28 Remove this... I was never in arrears<br> 5. There is arrears charges on my credit card for 245.13 on 2015-03-31 Remove this... I was never in arrears<br> 6. On Aprile 3rd you sent me a statement name \African Bank Credit Card *** Apr 2015.pdf"but when I open it it's a statement for February???? Where is my April statement?<br> 6. There is arrears charges on my credit card for 245.13 on 2015-05-31 Remove this... I was never in arrears<br> <br> There are more problems..."""

0
Replies (1)
African Bank
African Bank's reply06 Jul 2015, 12:05
Official
Hello vkza,

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards
Anthea Moodley
Contact Centre Support Specialist Team
Contact number: ***