Warm Account

My wife Linda's credit card has not been working since last month. She went to the Bridge branch in Port Elizabeth and was told that it was warm. She did not even know what that meant as she never received any communication regarding the fact and it worked fine the previous month. She was advised to bring proof of address and a biometric scan was done. She was told the process she did would take 48 hours. It is more than 21days and she still can't use her card.<br> <br> What we find strange and disheartening is a lack of customer care she should have been told that they have cancelled her card if they have.<br> <br> Don't play with people's lives as she had aleady wasted time going to a branch, what else now?