Waiting for Corrected Paid Up letter ! Most *********** staff I have ever dealt with

<p>I have been begging for African bank from Yesterday to correct a paid up letter . The account that was paid up was my credit card and not a loan. But on the paid up letter it says I have paid up a loan. You would think it would be simple for African BANK to change their letter to reflect what the correct payment was for, but this is harder than it sounds. I have escalated , I have emailed, I have called. I still have no resolution. The customer services are so *********** that they send me some other persons reference number. I am hoping that this platform can resolve this issue. I paid up my account CAN I JUST HAVE THE CORRECT LETTER PLEASSSSSSSSSE! Send it to my e-mail address *** How hard is this </p>