Waited for 3 and a half months for response

I went to African bank for a credit card which went to smooth however when I made a withdrawal at a Capitec ATM for a some of R500 the balance came through confirming the transcation was deducted BUT no money came out of the machine. I immediately went to Capitec as it was their ATM but the problem was with African bank. When I got to african bank the lady said I should call the department myself which was poor poor service. I did that and the lady told me that I dont need my slips because she had logged the complain. A week went by had heard nothing from them and again I went to the store....long story short I visited the bank more than 4 times and then they told me I had to keep my slips after it was them that told me its not required. Today after almost <br> months I get a sms saying\ ATM dispute was investigated and was delined.."<br> They basically saying I am responsile for NOT receiving the R500...I want to scream with fury and take legal charges.. H Anthony"""