SM
Sebabatso M
1 reviews | Active since Aug 2021
18 Jan 2022, 06:15
Void contract
Took out a policy with them in 2021,where from the get go I told the consultant that my mom (who was going to be a beneficiary) is using a Lesotho passport,and I was assured that is not a problem,I went to the same branch in carletonville on Thursday to ask why I was not debitted on December n January and I'm told I need to find someone who uses an ID all of a sudden as my beneficiary (which I don't have), How many people have gone through the same just so they can eat our monies, app**** for a refund and their service(head office) is just worse,5 days later NO FEEDBACK.
I'd like to think y'all are bogus,people think twice before taking any policy with this company.
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Replies (3)0
Replies (3)SM
Sebabatso M's updateReviewer Update
18 Jan 2022, 21:15***
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Sebabatso M's update18 Jan 2022, 21:15
Reviewer Update
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Sebabatso M's updateReviewer Update
19 Jan 2022, 10:32You guys are taking me back and forth, your consultants and team leaders are not even up to date with your scripts at my expense, if I am already getting run arounds whilst alive,how do you guys insist I should trust you to pay out to my mom?I will be getting an advice for my legal consultant.
I need my refund.
I need my refund.
SM
Sebabatso M's update19 Jan 2022, 10:32
Reviewer Update
You guys are taking me back and forth, your consultants and team leaders are not even up to date with your scripts at my expense, if I am already getting run arounds whilst alive,how do you guys insist I should trust you to pay out to my mom?I will be getting an advice for my legal consultant.
I need my refund.
I need my refund.
SM
Sebabatso M's updateReviewer Update
29 Jan 2022, 09:24A consultant by the name of Gemina finally helped me get my refund,very calm compared to the last consultant who wanted to force me to stay with African bank and ended up dropping the call on me because I didn't give in to her demands. GEMINA thank you so much for the 5 star service excellent!
Rekgoreletso was horrible with 0 care for customer service when addressing me.
Rekgoreletso was horrible with 0 care for customer service when addressing me.
SM
Sebabatso M's update29 Jan 2022, 09:24
Reviewer Update
A consultant by the name of Gemina finally helped me get my refund,very calm compared to the last consultant who wanted to force me to stay with African bank and ended up dropping the call on me because I didn't give in to her demands. GEMINA thank you so much for the 5 star service excellent!
Rekgoreletso was horrible with 0 care for customer service when addressing me.
Rekgoreletso was horrible with 0 care for customer service when addressing me.