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Makhosazana N

1 reviews | Active since Jun 2018

21 Sept 2019, 10:46

Violation of the provisions of the code of conduct. Once

African Bank hires people who violets the The Debt Collectors act, 114 of 1998. Pinky Moloi called me and violeted the debt collectors code of conduct She used ************ against a me,Violate the provisions of the code of conduct. Once again she didn't even gave me a chance to explain my case. You need to throughly train your debt collectors because I won't be intimated by someone who didn't even do a security check to confirm if she really was talking to the right party contact. All she wanted was to make a ptp that was even going to fail.i pledge you to hire me since I have 6vyears debt collection to assist collecting on your outstanding financial accounts then in that case I can also pay your debt off I'm really not impressed

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Replies (3)
African Bank
African Bank's reply23 Sept 2019, 09:10
Official
Good day
 
We've escalated your concerns to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as possible. 

Your African Bank Support team 
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African Bank
African Bank's reply23 Sept 2019, 14:43
Official
Hi Makhosazana
 
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this. 

We hope to talk to you soon. 

Your African Bank Support Specialist team 
African Bank
African Bank's reply01 Oct 2019, 13:56
Official
Hi Makhosazana
 
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together. 

If you need anything else, we're only a phone call away. 

Your African Bank Support Specialist team 
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