CG
Calvin G

1 reviews | Active since Oct 2013

17 Mar 2022, 15:28

Violation of POPIA ACT: Spam calls

I have received 180 automated calls in the last day from you. Thank f*ck I have Truecaller blocking you, the only annoyance is seeing your company name popping up on my phone with an instant block.

How were my details made available to you? Due to the POPIA act, I will report you by the end of the week if my details are not removed from your system.

I have no accounts with you, never made an enquiry with you, or given any permission for my details to be slightly aligned to your company.

You have been warned.

0
Replies (11)
CG
Calvin G's update25 Mar 2022, 09:41
Reviewer Update
I have reported African Bank to POPIA to Information Regulators.

Today alone, I received 51 calls before 10am... Thats CRAZY!

YOU ARE BLOCKED ON MY PHONE, why would any sane person answer a call from you? I DONT WANT TO SPEAK TO YOU, REMOVE ME FROM YOUR DATABASE!!
CG
Calvin G's update25 Mar 2022, 10:07
Reviewer Update
Auto response fail
CG
Calvin G's update25 Mar 2022, 10:19
Reviewer Update
You won't be the last reply :) Stop auto responding with the same message.

"Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.

Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za

Your African Bank Support Specialist team
***"
CG
Calvin G's update25 Mar 2022, 10:22
Reviewer Update
UPDATE: African Bank has been reported to the Information Regulators. If you'd like to do the same, use the below email address: ***
CG
Calvin G's update25 Mar 2022, 10:58
Reviewer Update
Another copy and paste

"Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team "
CG
Calvin G's update25 Mar 2022, 11:16
Reviewer Update
Another copy 6th one:

"Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.

Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za

Your African Bank Support Specialist team
***"
CG
Calvin G's update28 Mar 2022, 12:24
Reviewer Update
No human interaction yet. This morning alone, 17 calls.

7th copy and paste:

Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.

Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za

Your African Bank Support Specialist team
***
CG
Calvin G's update29 Mar 2022, 11:00
Reviewer Update
8th copy and paste:

Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.

Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za

Your African Bank Support Specialist team
***

68 calls this morning. Hows that negative bounce rate going?
CG
Calvin G's update29 Mar 2022, 12:25
Reviewer Update
9th Copy and Paste:

Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.

Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za

Your African Bank Support Specialist team
***

140 calls since this morning.
CG
Calvin G's update29 Mar 2022, 12:32
Reviewer Update
10th Copy and Paste:

Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.

Please chat with your Support Specialist team on **********, visit any African Bank branch, or register for self service on www.africanbank.co.za

Your African Bank Support Specialist team
**********

144 calls since this morning.
CG
Calvin G's update29 Mar 2022, 15:26
Reviewer Update
11th Copy and Paste:

Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.

Please chat with your Support Specialist team on **********, visit any African Bank branch, or register for self service on www.africanbank.co.za

Your African Bank Support Specialist team
**********

154 calls since this morning.