Victim of *****

On the 09/10/2024 I recieved an sms to say a card transaction of R299.52 has gone through at 17:30 , I called african bank my call was disconnected twice on the 3rd try i spoke to someone that didn't cut the call explained what just happened as I was at home studying she told me that she will log a call and dispute the transaction . 2 days later I recieved an sms that said the dispute has been declined as the transaction is valid , this is dissapointing because when I recieved the sms I blocked my card and called the call centre to report this and I'm told that a dispute won't happen because it's valid transaction that was not done by me, lately I have been receiving sms's to say I have just logged into my profile where as I did not log in this is not a good service it's a very poor service and now my money is gone and you're basically saying you don't care what happens to people accounts but yet we're your clients I have banked with two banks but this bank that I'm banking with now I've never seen such incompetence and an I don't care attitude , rather close my account I will go where my money will be safe