Very unprofessional service!

I would like ti share just how unprofessional African Bank is.On the 12th of March 2021 I tried to apply online for a personal loan, I could not complete my application online and I had to call them. I called them and completed the application telephonically, I was told to send off my documents(bank statement, payslips and ID). I sent the documents on the 12th of March 2021 to the email address I was given by the person who was assisting me. I did not get back a reply to acknowledge the documents. I had to call again to ask if the got the documents, I was told that my ID was outstanding. I resent my ID immediately and still I did not get any reply from them, I had to call again after some days to ask if they got all my documents, I was told they got everything but my application had expired already. Mind you each time I called them I spent about R50 airtime on the calls. Last time I called them I told them I was spending so much money calling them and they don't reply to calls. The lady told me to request a call back online, I did that it's been a full week now I have not gotten a call back from them or to give me any feedback regarding my application. So all in all I wasted a lot of money trying to bring them business as a potential customer!!