Very unhappy client

I went the 3rd of desember to the branch to reverse money where the consultant told me it will take 72 hours I up to now nothing happen I need my money to buy food for my kids when I call the call centre the agent inform me that it can take up 30 days I didn't ask for a investigation I asked for the money to be reversed thanks to African bank I can't buy food for my kids this festive season I don't want excuses I want my money back not in 30days but now I was on the point to switch my salary to African bank but I rather go to Capitec where the service is mutch better