Very slow online application services.

They are very slow to give feedback if at all. I used to be a very happy client if I visit the Bank itself, however online applications are a mess and their consultants are not very helpfull. I have app**** for a credit card increase. Everyday phoning twice just to get nowhere. My Application started on the 18th and till now have not received feedback about my increase.l, today is the 26th of December.

Their response is always the same "We will send the financial department an email as your documents are under review for affordability". This cannot take a week... this is something to be done withing 48hours as promised, also why pre-approve someone and then take your time? Not sure if they care about customer satisfaction. But would only recommend someone to go instore and not apply online.