Very rude

I have been a client with African bank for a while. I had some personal problems but I do try to communicate. I did speak to one of the consultants before, now this women phones me I don't know what she things she is and after I explain to her that I did speak with someone else before then she had this bad attitude and put down the phone in my ear and I hate that. If you guys want good clients maybe try to send your workers to customer excellence because I wont be coming back there again!!! Maybe get people that wants to work and not just be there because they have no choice!!!!!